Service Delivery Survey report shared UNDP

Following the reporting format of the CSC survey team and management body this paper intends to give an up-to-date information on service delivery current situation to ensure that the outcome of the civil service reform, implementation strategies and processes in Somaliland has constituted a much needed turning point for the improvement in social services in terms of efficiency and performance towards the provision of quality services with well targeted coverage throughout Somaliland.


This scientific report has also aimed to provide a basis from which to assess and evaluate, the progress made by the service delivery institutions and facilities and the impact of services rendered to the entire population of Somaliland who are the consumer of the social services, as well as, service delivery quality, national coverage and equity.